How MSPs Can Deliver IT-as-a-Service with Better Governance
Sanjay Basu As a solutions architect, I often support partners who deliver managed IT services to their end customers. Similarly, I work with large enterprises who manage IT for multiple business units. One of the most frequent requests I get is for best practices on how to align Oracle Cloud Infrastructure solutions and Identity and Access Management (IAM) policies with business-specific governance use cases. For enterprise customers, this means having better control over usage costs across multiple business units. For managed service providers (MSPs), this involves having better cost governance over the IT environments that they manage for end customers in their Oracle Cloud Infrastructure tenancy. This post is structured like a case study, in which an example enterprise customer, ACME CORP's Central IT team, faces the following business challenge: How do they enable their departmental IT stakeholders, and the operators within those departments, to have the aut...